I just want to say thank you, I walked into a flooded house and SERVPRO had someone there within 6 hours to start the clean-up. So glad I called you. The tryout has gone well and now the restoration begins. Thank you, thank you, thank you! 

Amber was my main girl and her team of three young ladies were very nice and understanding of what happened to us. Their cleaning was outstanding!! They were respectful of our belongings and life items.

Josh was very responsive and professional in answering all questions and concerns in a prompt and courteous manner. 

Everyone did a wonderful job and were professional and courteous. Very wonderful and compassionate organization. Thank you for everything you've all done! 

Very nice and knowledgeable crew. 

Very pleased! Dylan did a great job of taking the lead on an unfortunate incident.

Getting help in the timely fashion necessary to prevent serious issues when the damage affects so many is near impossible. We caught the issue hours before others and still hadn't heard from local places we called before Dan said he was venturing southward. While we gathered enough affected friends to keep them busy, they took on even more as I'm sure it is so very hard to deny people that need help and ask when they see you. They have worked tirelessly and watching Dan orchestrate everything in so many sites so seamlessly and in such an organized manner has been amazing. We've lost many items and 2 vehicles, but never our patience when we had such a great team on our side.

Can’t say enough about the job that SERVPRO of Gaylord & Cheboygan have done. Professional, fast and the team behind Doug has gone above and beyond. 

We never saw the damage to our home, but Shawn couldn't have been more helpful long distance. She kept us up to date with many calls, texts, and pictures. She was very professional yet empathetic. We couldn't have had a better Project Manager. I highly recommend her. 

Very professional with great service! They were clean and organized.

Our company has had continued quick response from SERVPRO for our COVID-19 cleanings. Your team has been great to work with. 

I was very impressed with the entire experience. All of the employees from SERVPRO were great. They were courteous, clean, and professional.

The lady who performed the work at our Kingsley office did a great job, not only in completing the expected work, but also in wiping down EVERY surface. We were impressed. 

Good professional job!

I am so glad I have people I can trust to care for my disasters.

Am happy with your services.  I would not want to be one of your cleaning specialist that is for sure.  House looks and smells great. 

Amber has been very easy to contact and has kept me in the loop.  For a new person in that job she is going to do well for you.

We could not be more pleased, SERVPRO made a bad experience as well as it could be. Words cannot express how pleased we were with the entire process; the professionalism of the contractors, the quality of work, the understanding of our situation, the speed with which the work was completed. We were so pleased that we didn't really have to do anything at all.

We are so pleased with the work. It was done quickly and neatly. The work ethic demonstrated by the team was exceptional. If we ever need any kind of cleaning service again, we will call SERVPRO. It made our fire loss much easier to bear. Thanks so very much!

Very helpful on phone. Only did what was needed. Works were extremely knowledgeable. They continued to let me know things while working. Answered all questions. Friendly manners. Covid protected themselves and us. Did great clean-up afterward.

Whoever tarped was excellent and did a great job explaining. The technician on the job was the highlight of it all. They did a great job and left me impressed. 

The generosity and compassion your company provided is amazing. In this day and age it's truly heartwarming to see a company who really cares about their clients. I would and will recommend you to everyone I know.

I truly would like to thank your company for the speedy handling of our water issue. Andy Jones has been a God send. He truly was instrumental in taking care of our needs. He is a very talented young man with an awesome work ethic. Hard to find these days! Josh also did a great job putting together the emergency folder for us to be able to get our hands on quickly.

Working with Shawn from your office was helpful respectful and efficient to what our job entailed. All question were answered and bill was explained The guys who came to the house were clean and very helpful in explaining the process that would happen over a period of time. Did not leave a mess laid plastic down and cleaned up after themselves after every trip. Thank you for making this disaster seamless and short term. Would recommend the company anytime. Thanks again and good job team!

Better than I could have dreamed! Everything is so clean. Better than before it happened.

I am so glad I have people I can trust to care for my disasters.

I was impressed with the customer service and the front desk handing it off to the project manager Josh, to quickly perform the immediate services to handle the water restoration. 

Don’t call anyone else for your flood clean up or contracting work. Our condo flooded while we were 2,000 miles away and had to be taken down to the studs and totally redone. When we hired Doug Bailey and SERVPRO, they took charge and got it done well, and right! We trust Doug and his team without question. Doug is a man of his word, and so are the people he hires. Save yourself some time and agony and hire Doug and SERVPRO first!

Outstanding service and professionalism. Josh and Doug were timely and educated on mold prevention after the devastation of a flood. I would highly recommend SERVPRO for any disaster cleanup. 

SERVPRO of Bellaire, Kalkaska, Lake City & Grayling went above and beyond to come down to the Sanford community to help out after the dam failures. With large amounts of flood and water damage, they helped out both commercial businesses and residential homes. Highly recommend!

I have found when turning in a claim for a customer you get great response time and SERVPRO explains the process thoroughly. This is what is needed for customers experiencing a claim.

Excellent service & response times. SERVPRO has such expansive options for restorative services.

The guys did a great job of cleaning my duct work in my house. The ducts were absolutely filthy. They took their time and did it right. Doug is the man. Hard workers!

I am remiss in not posting sooner but I walked into a flooded mess and these guys were on it from the start, can not say enough about how much damage they stopped from happening. Would recommend to anyone!

All questions were answered and bill was explained. The guys who came to the house were clean and very helpful in explaining the process that would happen over a period of time. Did not leave a mess laid plastic down and cleaned up after themselves after every trip. Thank you for making this disaster seamless and short term. Would recommend the company anytime. Thanks again and Good job team!

KorthaseFlinn operates 5 offices and SERVPRO has always done a great job helping us with any issues we may have. Recently, one of our facilities experienced sewer back-up and flooding. SERVPRO was right there making sure everything was cleaned, disinfected, and deodorized. Awesome job!!  

 

We could not be more pleased, SERVPRO made a bad experience as well as it could be. Words cannot express how pleased we were with the entire process; the professionalism of the contractors, the quality of work, the understanding of our situation, the speed with which the work was completed. We were so pleased that we didn't really have to do anything at all.

AAA said SERVPRO would be handling my deck that was badly busted from falling ice. I thought they only handled fire & storm damage. Josh Bailey walked me through every step and the gentleman Curt that came to repair it was amazing. He barely stopped to eat lunch, cleaned up all the mess and I had a beautiful new deck in 2 days.

Great service from SERVPRO! I had a leak in my upstairs bathroom that also damaged the bathroom directly below. SERVPRO's immediate response very much helped to relieve a stressful situation. The SERVPRO team was fast, friendly, and knowledgeable. Thank you SERVPRO. Great job!

We are so pleased with the work. It was done quickly and neatly. The work ethic demonstrated by the team was exceptional. If we ever need any kind of cleaning service again, we will call SERVPRO. It made our fire loss much easier to bear. Thanks so very much!

Continue doing a great job!  They kept me informed by calling first to say they were coming, very important during an emergency.  I  can't thank SERVPRO and the crew enough.  They were professional, got here within reason and did a great job.  Thank you to the crew who made a stressful night less stressful!!!

Josh and crew were extremely responsive (during a pandemic!), professional, and personable in taking care of extensive water damage in our daughter's bedroom. If I could leave more than 5 stars I would.